Frequently asked questions

If a bid arrives within the extension window before the scheduled close (2 minutes by default), the auction is extended so no one can win by sniping in the last second. The number of extensions is capped by the seller.

No. Every bid is binding. Contact support immediately if you made a genuine mistake — the seller has to agree to any cancellation.

The buyer posts a requirement and sellers compete by lowering their price. The lowest qualified offer at close wins.

Registration, browsing and posting requirements are free. The platform charges a commission on completed deals and optional fees for featured listings — the current rates are on the Commission Policy page.

Any scrap business in India: sellers, buyers, traders, dealers, aggregators, recyclers, manufacturers, factories, contractors, e-waste dealers and transporters. One account can act as both buyer and seller.

KYC protects genuine businesses from fake buyers and sellers. Verified businesses get a badge, better search placement and access to KYC-restricted auctions.

GST certificate, PAN, business registration proof and an address proof. Bank proof is required only if you use platform-mediated payments.

Not by default. Buyers and sellers settle directly and record the payment against the order. Escrow and wallet features are built into the architecture and can be enabled by the platform operator.

Orders are settled on actual weighbridge weight. The platform computes: actual weight × rate, plus GST, plus any transport or loading charges agreed on the order.

Record the weighbridge slip against the order. The settlement recalculates automatically and both parties see the difference. If you disagree, raise a dispute from the order page.